Careers

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Careers

Work with Air New England

Proud partner with BreakTurn, providing DoD Skillbridge and Army Career Skills Program (CSP) transition positions to service members across the country.

BreakTurn is an intermediary between active-duty service members and the civilian aviation industry. Utilizing the DoD SkillBridge program and CSP, BreakTurn assists service members in finding the right internship, apprenticeship, or training path to achieve their goals in the aviation industry. BreakTurn’s services are completely free for service members.

Our Open Roles

C510 Pilot

Air New England is a dynamic and safety-focused Part 135 charter operator based in Portsmouth, New Hampshire, seeking a skilled and experienced full-time pilot to join our growing team. This position involves flying both a Citation Mustang in a variety of charter operations throughout the Northeast and beyond. The ideal candidate is a highly motivated, professional pilot who is comfortable operating PIC in a Citation Mustang, meets all Part 135 PIC requirements, and has additional multi-engine time.

Key Responsibilities:

Serve as PIC in a Citation Mustang Dual Pilot
Conduct pre-flight planning, aircraft inspections, and ensure compliance with all regulations and company procedures
Operate safely and efficiently in a single-pilot environment
Deliver exceptional customer service to passengers and clients
Maintain accurate flight logs and submit required reports in a timely manner
Coordinate with maintenance and scheduling personnel to ensure flight readiness and operational efficiency
Represent the company with professionalism at all times

Minimum Requirements:

2,000 hours total time- No less
350 hours multi-engine
FAA Airline Transport Pilot Certificate with Airplane Multi-Engine Land and Instrument Rating
Must meet 135.243(c) PIC minimums
Have a 135.293/297 or 61.56/instrument proficiency check within the last 6 months
Current First-Class Medical Certificate
Must hold a current U.S. Passport with unrestricted travel
Strong knowledge of IFR operations in the Northeast and New England weather
Excellent communication, decision-making, and CRM skills
Ability to work a flexible schedule, including weekends and holidays as needed
Must live within 1 hour driving distance of KPSM airport

Preferred Qualifications:

2,000 hours total time
500 hours multi-engine time-strict requirement
Larger amounts of multi-engine turbine time are a plus!
Previous Part 135 PIC experience
Time in type in Citation

Benefits:

Competitive salary based on experience
Full health benefits
401K
Opportunities for advancement and additional type ratings
Supportive, tight-knit team atmosphere

Port City Air, and its subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to disability, veteran status or any other characteristics protected by local, state, or federal laws, rules, or regulations. For more information visit: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf.

C510 Pilot

Position Scope:

The Aviation Charter Services Specialist manages all aspects of private charter trips, including client communication, quoting, scheduling, and logistical coordination such as fuel, ground transport, and catering. This role ensures a seamless experience from inquiry to post-flight follow-up while supporting operational and sales functions in a dynamic, fast-paced environment.

We are hiring for a full-time position.

Duties and Responsibilities:

Act as the primary point of contact for client inquiries, delivering timely and efficient responses via phone and email.
Assess client travel preferences and requirements to devise tailor-made travel solutions.
Generate precise and thorough travel quotes, ensuring all financial elements such as costs, taxes, and profit margins are considered.
Manage all facets of flight operations including: planning, scheduling, and logistics coordination (fuel, FBO services, catering, and ground transportation).
Maintain proactive communication with clients about flight updates, delays, and potential changes, while offering effective alternatives.
Employ real-time tracking systems to monitor flights, preempt disruptions, and swiftly relay any critical updates.
Assist with sales, marketing, and data entry tasks as needed.
Ensure aircraft are immaculately maintained and prepared for flights.
Take on additional responsibilities as required to support team and organizational objectives.

Required Skills/Abilities:

Preferred: background in aviation or charter sales.
Must pass an initial drug test and be able to receive a Portsmouth International Airport badge.
This hybrid role requires commuting to our Portsmouth, NH offices 4-5 days a week, schedule will require some nights, weekends, and holidays.
Candidates should enjoy a team-centered environment and be able to collaboratively and respectfully work with peers, supervisors, and employees from our sister companies.

Physical Requirements:

Light aircraft upkeep
Ability to climb stairs

Home Careers

Our Open Roles

Explore our current job opportunities below. Click on a position to learn more and apply. Send your resume and cover letter to careers@airnewengland.com, and we’ll be in touch if your experience is a good fit for the role.

Director of Training

The Director of Training will report to the Chief Pilot for the efficient and timely training of Air New England flight crewmembers.

Duties & Responsibilities:

Under the supervision of the Chief Pilot will work to coordinate training activities and training programs to interface with both ground and flight training activities, and also collaborate with other operations team members as needed.
Monitoring the training program to comply with FARs and Operations Specifications.
Makes recommendations to the Chief Pilot to improve and/or amend the training program as necessary to ensure FAR compliance and maintain the highest safety standard.
Continually monitor the validity and assure the quality through adherence to the curriculum and lesson plans of the training
process, as it relates to pilot competency at the completion of a training cycle.
Liaison with outsource training providers to include oversight of the simulators, ground school hardware and courseware
Maintains the training records of all flight crewmembers, including PRD.
Provides notification to the Chief Pilot and operations as it pertains to the individual being assigned duties.
This position may include some flying (training flights and checkrides, for example).

Qualifications Required:

Have previous experience in both ground & flight training activities utilizing multi-engine aircraft.
Demonstrate proficiency and ease in the classroom and the cockpit environment.
Have the ability to determine the performance level of a student.
Good written and oral communication skills
Experienced, easy to get along with candidates are preferred.

Benefits:

Competitive salary based on experience
Full health benefits
401K
Opportunities for advancement and additional type ratings
Supportive, tight-knit team atmosphere

Interested applicants can send their resume and cover letter to careers@airnewengland.com.

Port City Air and its subsidiaries are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to disability, veteran status, or any other characteristics protected by local, state, or federal laws, rules, or regulations. For more information, visit the link here.

Aviation Charter Services Specialist

Are you ready to become part of a great team? Join us at Air New England, a celebrated Part
135 charter company, and Symphony Private Jets, our luxury charter brokerage. We are
expanding our team and searching for a motivated, dependable individual who takes pride in their work, genuinely enjoys taking care of clients, and wants to grow within the aviation
industry.

Our clients choose private aviation for more than transportation. They expect an experience that
is seamless, responsive, professional, and personal. The Aviation Charter Services
Specialist plays a critical role in delivering that experience from the initial inquiry through the
completion of each flight.

Position Scope:

The Aviation Charter Services Specialist manages all aspects of private charter trips, including
client communication, quoting, scheduling, flight operations, and logistics coordination.

This is not simply a customer service or scheduling position. The successful candidate will have a genuine understanding of aviation and be comfortable working closely with pilots, clients, brokers, and other aviation professionals.

Aviation knowledge is essential to this role. Candidates should understand basic principles of
flight and be comfortable with aviation terminology, aircraft operations, weather, flight planning, airports, and the factors that can affect a flight.

Exceptional customer service is equally important. The ideal candidate understands that luxury service means anticipating client needs, communicating proactively, solving problems before they become problems, and taking ownership of the experience.

We are looking for someone who is dependable, proactive, detail-oriented, service-minded,
and genuinely committed to being part of the team.

We are hiring for a full-time position.

Duties & Responsibilities:

Serve as a primary point of contact for clients and brokers, providing prompt, professional, and knowledgeable responses by phone and email.
Deliver exceptional customer service at every stage of the client experience, from the initial inquiry through the completion of the flight.
Anticipate client needs and proactively address potential issues before they affect the passenger experience.
Maintain consistent communication with clients and brokers regarding flight status, delays, changes, weather considerations, and other operational matters.
Respond to client requests with a strong sense of urgency while maintaining accuracy and attention to detail.
Treat every client interaction as an opportunity to build trust and demonstrate the professionalism of Air New England and Symphony Private Jets.
Develop tailored charter solutions based on client travel preferences, requirements, and operational considerations.
Generate accurate and thorough travel quotes, ensuring all applicable costs, taxes, fees, and profit margins are properly considered.
Manage all aspects of flight operations, including planning, scheduling, and coordination of fuel, FBO services, catering, ground transportation, and other trip logistics.
Coordinate closely with pilots and operations personnel to ensure each flight is properly planned and supported.
Monitor flights using real-time tracking systems and remain prepared to respond quickly to diversions, delays, weather concerns, or other operational changes.
Understand and communicate operational considerations clearly and appropriately to clients, brokers, pilots, and internal team members.
Ensure passenger, routing, aircraft, scheduling, and logistical information is accurate and up to date.
Ensure aircraft and trip details are properly prepared and presented to meet company standards.
Take ownership of client and operational issues through resolution rather than simply passing problems to someone else.
Identify potential operational or customer-service issues before they become larger problems and take appropriate action or escalate when necessary.
Follow through on commitments and ensure requests are completed rather than simply acknowledged.
Support fellow team members with active trips and operational needs as necessary.
Provide coverage and assistance when needed, including during evenings, weekends, holidays, and periods of increased operational activity.
Assist with data entry and administrative responsibilities as needed.
Maintain accurate records and follow established company procedures.
Take on additional responsibilities as needed to support the team, operation, and client experience.

Aviation Knowledge:

Aviation knowledge matters in this position. We are looking for someone who understands that charter coordination is an aviation operation.

Aviation background or education required.
Flight experience is strongly preferred, including private pilot training, commercial flight experience, or other hands-on aviation experience.
Working understanding of basic principles of flight.
Comfortable with aviation terminology and concepts.
Understanding of aircraft operations, performance, weather, flight planning, navigation, airports, and other factors that can affect a flight.
Ability to communicate effectively with pilots and understand operational information well enough to make informed decisions and provide accurate information to clients and brokers.

Exceptional Customer Service:

Exceptional customer service is at the heart of this position. We are looking for someone who genuinely enjoys taking care of people and understands that the small details matter.

Takes pride in providing an exceptional experience for every client.
Understands the difference between simply answering a request and taking care of a client.
Anticipates client needs rather than waiting to be asked.
Communicates proactively and understands that timely communication is an essential part of luxury service.
Responds quickly and professionally, particularly when circumstances change.
Remains calm, courteous, and solution-oriented when dealing with challenging situations.
Takes ownership of problems and looks for solutions rather than excuses.
Follows through from beginning to end.
Understands that every interaction reflects on the company and our brand.
Takes pride in being someone clients, brokers, and coworkers can rely on.

Teamwork & Work Ethic:

We are looking for someone who genuinely wants to be part of the team, not someone who simply wants to complete a list of assigned tasks.

Dependable and accountable.
Takes initiative and looks for what needs to be done without always waiting to be asked.
Willing to step in and assist teammates when needed.
Understands that charter operations are a team effort and that everyone’s work affects the client experience.
Willing to assist with responsibilities outside of their normal routine when necessary to support the operation.
Approaches challenges with a positive, professional attitude.
Communicates openly and respectfully with teammates, supervisors, pilots, clients, brokers, and employees of our sister companies.
Comfortable receiving feedback and continually looking for ways to improve.
Takes pride in doing things correctly, even when no one is watching.
Understands that “that’s not my job” is not the mindset we are looking for.

Required Skills/Abilities:

Aviation background or education required.
Flight experience strongly preferred.
Strong understanding of basic aviation principles and terminology.
Strong verbal and written communication skills.
Exceptional customer service skills.
Strong attention to detail.
Ability to prioritize multiple time-sensitive responsibilities in a fast-paced operational environment.
Ability to remain calm and professional when plans change unexpectedly.
Strong problem-solving and decision-making skills.
Ability to work independently while remaining highly collaborative with the team.
Strong computer skills and ability to learn and utilize multiple operational systems.
Must pass an initial drug test and be able to receive a Portsmouth International Airport badge.
This hybrid role requires commuting to our Portsmouth, NH office 3–5 days per week.
Schedule will require a combination of days, nights, weekends, and holidays.

Perks/Benefits:

Collaborative and enjoyable team environment
Varied work schedule
Ongoing training and professional development opportunities
Health and vision insurance
HSA
Short-term disability insurance
401(k) after 90 days, with up to 3% company match
80 hours of vacation
Up to 56 hours of paid sick time
Competitive hourly rate of $25–$28/hour
Fun team outings
Opportunities for growth within the company

We hold ourselves to a high standard because our clients expect a high standard.

The person in this position should be someone who shows up, follows through, communicates, takes ownership, supports their teammates, understands aviation, and genuinely cares about the people we serve.

We don’t expect every candidate to know everything on day one. We do expect a willingness to learn, contribute, ask questions, take feedback, and continuously improve.

If you are passionate about aviation, take exceptional care of people, and want to be part of a team where your work genuinely matters, we would like to hear from you. Interested applicants can send their resume and cover letter to careers@airnewengland.com.

C510 Pilot

Key Responsibilities:

Serve as PIC in a Citation Mustang Dual Pilot
Conduct pre-flight planning, aircraft inspections, and ensure compliance with all regulations and company procedures
Operate safely and efficiently in a single-pilot environment
Deliver exceptional customer service to passengers and clients
Maintain accurate flight logs and submit required reports in a timely manner
Coordinate with maintenance and scheduling personnel to ensure flight readiness and operational efficiency
Represent the company with professionalism at all times

Minimum Requirements:

2,000 hours total time: No less
350 hours multi-engine
FAA Airline Transport Pilot Certificate with Airplane Multi-Engine Land and Instrument Rating
Must meet 135.243(c) PIC minimums
Have a 135.293/297 or 61.56/instrument proficiency check within the last 6 months
Current First-Class Medical Certificate
Must hold a current U.S. Passport with unrestricted travel
Strong knowledge of IFR operations in the Northeast and New England weather
Excellent communication, decision-making, and CRM skills
Ability to work a flexible schedule, including weekends and holidays as needed
Must live within 1 hour driving distance of KPSM airport

Preferred Qualifications:

2,000 hours total time
500 hours multi-engine time-strict requirement
Larger amounts of multi-engine turbine time are a plus!
Previous Part 135 PIC experience
Time in type in Citation

Benefits:

Competitive salary based on experience
Full health benefits
401K
Opportunities for advancement and additional type ratings
Supportive, tight-knit team atmosphere

Interested applicants can send their resume and cover letter to careers@airnewengland.com.

Charter Sales & Operations Coordinator

Position Scope:

This is a fast-paced position where no two days are the same. You’ll play an important role in coordinating private aircraft charter flights, supporting business development, managing government contracting opportunities, and delivering exceptional service to our clients from their first inquiry through the completion of every trip.

Primary Responsibilities:

Charter Sales & Client Support

Prepare charter quotes, proposals, flight itineraries, and customer presentations.
Research aircraft availability and compare operator quotes to identify the best solutions.
Manage customer communications, CRM records, follow-ups, onboarding, and trip documentation.

Flight Operations

Coordinate aircraft schedules with operators and FBOs.
Arrange passenger services, including ground transportation, rental cars, hotels, and catering.
Track flights before, during, and after each mission.
Confirm passenger manifests, required documentation, and special requests.
Assist with international trip planning, customs, and permit coordination.

Business Development

Research prospective clients, industries, and partnership opportunities.
Conduct outbound phone and email outreach to generate new business.
Maintain prospect pipelines within the CRM and schedule introductory meetings.
Assist with marketing initiatives and build long-term client and referral relationships.
Track outreach efforts and sales performance to improve conversion rates.

Government Contracting

Monitor government procurement portals for aviation opportunities.
Assist with preparing and submitting proposals, quotations, and capability statements.
Build relationships with Contracting Officers, Small Business Offices, and agency personnel.
Expand and maintain Symphony Private Jets’ nationwide network of qualified Part 135 operators.
Maintain proposal, contract, and past performance records while ensuring contract requirements are met.

Administrative & Operational Support

Maintain aircraft, operator, vendor, and customer databases.
Research airports, FBOs, aircraft capabilities, and regulatory requirements.
Organize company records, track operational tasks, and improve internal workflows.
Provide general administrative support as needed.

Qualifications:

We’re looking for someone who:

Is highly organized and thrives in a fast-paced environment.
Has exceptional communication and customer service skills.
Enjoys solving problems and thinking independently.
Can manage multiple projects and deadlines simultaneously.
Is comfortable communicating with clients, operators, vendors, and government agencies.
Has strong computer skills and is eager to learn.

Preferred Experience:

Aviation, charter brokerage, logistics, sales, or customer service experience.
Experience using CRM software.
Proficiency with Microsoft Office and Google Workspace.
Familiarity with Part 135 operations or government contracting is a plus but is not required

Physical Requirements:

Light aircraft upkeep
Ability to climb stairs

Benefits:

Competitive salary based on experience
Full health benefits
401K
Opportunities for advancement and additional type ratings
Supportive, tight-knit team atmosphere

Interested applicants can send their resume and cover letter to careers@airnewengland.com.

Assistant Director of Operations / Part 135 Pilot

This is not strictly an office position and it is not strictly a flying position. We are looking for someone who wants to become an integral part of the operational leadership of a growing Part 135 organization while continuing to fly regularly. This individual should be comfortable moving between the cockpit and the operational side of the company without becoming overly bureaucratic. The successful candidate will work closely with the Director/Assistant Director of Operations, President, Vice President, Chief Pilot, Charter Department, and other company leadership in managing the day-to-day operation of the company. For the right individual, this position offers the potential to develop into the company’s Director of Operations position.

Requirements:

ATP rated
At least 3 years qualifying PIC experience flying under part 121 or 135
Thorough knowledge FAA regulations
Good communication skills
Sound judgment
Attention to detail
Regulatory knowledge
Willingness to address operational issues before they become problems

Key Responsibilities:

Serve as a Part 135 pilot in company aircraft
Assisting with day-to-day flight operations and operational control
Provide leadership and support to the company’s pilot group
Working closely with the Vice President and Charter Department to coordinate daily operations
Assist in resolving scheduling, crew, aircraft, weather, maintenance, and other operational issues
Promoting consistent compliance with company procedures, Operations Specifications, and applicable FAA regulations
Assisting with FAA correspondence, inspections, surveillance, and certificate-management matters
Review operational practices and identify areas where procedures can be improved
Take primary responsibility for revising and maintaining company manuals, including the General Operations Manual, Training Manual, and related policies and procedures, with assistance from the Assistant Director of Operations
Supporting pilot training, standardization, and communication
Participating in the continued development of the company’s safety and compliance culture

Benefits:

Competitive salary based on experience
Full health benefits
401K
Opportunities for advancement and additional type ratings
Supportive, tight-knit team atmosphere

Interested applicants can send their resume and cover letter to careers@airnewengland.com.

Why Join Air New England?

Air New England is a Portsmouth, New Hampshire–based private charter company and a division of Port City Air, backed by more than 25 years of aviation expertise. We pride ourselves on safety, exceptional service, and a supportive team environment where aviation professionals can build rewarding careers.

Build Your Career at Air New England

If you’re passionate about aviation and ready to join a company that invests in its people, we’d love to hear from you!